Yes! Every rug is handcrafted from scratch using traditional tufting techniques. Each piece is made-to-order with care, precision, and a personal touch.

Absolutely! We specialize in custom rugs. Just fill out the Custom Rug Request Form, and we’ll get back to you with a quote, timeline, and payment details. A 50% deposit is required to confirm your order and reserve your spot on the waitlist.

Custom rugs take 7–14 days to create, depending on size and complexity. We work on multiple orders at once, so production time may vary slightly.

Once your rug is completed, it will be securely packaged and shipped with tracking. Shipping times depend on your location, but you'll receive full updates along the way.

All sales are final. No refunds, cancellations, or exchanges. Each rug is custom-made and one-of-a-kind, so once production begins, we can’t reverse the process. Please double-check your details before placing an order.

No. Once the 50% deposit is received, your order is locked in, materials are purchased, and production begins. Please make sure you're ready to commit before confirming.

RugsbyKash pieces are designed for decorative purposes. We recommend placing them in low-traffic areas to maintain quality. Avoid machine washing and heavy foot traffic. Vacuum regularly to keep them fresh.

Yes! For custom rugs, a 50% deposit is required upfront. The remaining balance is due before shipping. Payment options will be included in your quote.

Rush orders may be available for an additional fee. Let us know in your custom request form or DM us directly to ask about expedited options.

Yes! We ship worldwide. Shipping rates and delivery times vary based on location.

Yes! Premade rugs are listed in our store and ship the next business day after purchase. First come, first served—no restocks!

Hit us up via Instagram DMs [@RugsbyKash] or email us . We’ll respond ASAP.